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    Privacy Policy

    Last Updated: February 22, 2026

    1. Who We Are

    AGES Tree Service LLC ("we," "us," "our") is a veteran-owned tree service company based in Orange Park, Florida. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at agestreeservice.com (the "Site") or use our services.

    2. Information We Collect

    Information You Provide

    • Contact Form: Name, email address, phone number, service interest, and project details.
    • Storm Risk Assessment: Property risk factors (fall path, roof contact, trunk stability, visible cracks), zip code, name, email, and phone number submitted through our interactive assessment tool.
    • AI Chat Assistant: Messages you type into our on-site chat widget for general questions about our services.
    • Phone/Text Inquiries: Phone number and conversation content when you call or text us.
    • Reviews & Testimonials: Name and review content you voluntarily submit.

    Information Collected Automatically

    • Device & Browser Data: IP address, browser type, operating system, screen resolution, and language preferences.
    • Usage Data: Pages visited, time on site, referring URL, and click patterns.
    • Cookies & Tracking Technologies: See our Cookie & Tracking Notice for details on specific technologies used.

    3. How We Use Your Information

    • Provide Services: Respond to estimate requests, deliver storm risk assessment results, schedule tree care services, and communicate about projects.
    • Improve Our Site: Analyze usage patterns to improve user experience and site performance.
    • Marketing: Send promotional communications (only with your consent; you can opt out at any time).
    • Security: Detect, prevent, and respond to fraud, abuse, or security incidents.
    • Legal Compliance: Comply with applicable laws, regulations, and legal processes.

    4. Data Retention

    We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

    • Contact form submissions: 3 years after last interaction, then deleted.
    • Analytics data: Aggregated and anonymized within 26 months.
    • Business records: Retained as required by applicable tax and business laws (typically 7 years).

    5. How We Share Your Information

    We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising as those terms are defined by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We have not sold or shared personal information in the preceding twelve months. We may share your information with:

    • Service Providers: Hosting, analytics, email services, and payment processors that assist our business operations under contractual obligations to protect your data.
    • Legal Requirements: When required by law, regulation, court order, or to protect our rights, safety, or property.
    • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

    6. Your Privacy Rights

    Depending on your state of residence, you may have the following rights:

    • Access: Request a copy of the personal information we hold about you.
    • Deletion: Request that we delete your personal information.
    • Correction: Request that we correct inaccurate personal information.
    • Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising, so there is no opt-out to exercise. If this ever changes, we will update this policy and provide a clear opt-out mechanism before any such activity begins.
    • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

    To exercise any of these rights, please contact us at (904) 621-7658 or submit a request through our Contact page. We will respond within 45 days (or as required by applicable law). We may need to verify your identity before processing your request.

    California Residents (CCPA/CPRA): You have the rights listed above plus the right to know what categories of personal information we collect, the purposes, and the categories of third parties with whom we share it. You may also designate an authorized agent to submit requests on your behalf.

    7. Cookies and Tracking

    We use cookies and similar technologies as described in our Cookie & Tracking Notice. You can manage your preferences using the cookie consent banner on our Site or your browser settings. We also honor the Global Privacy Control (GPC) signal. If your browser or device sends a GPC signal, we treat it as a valid opt-out request for the sale or sharing of your personal information.

    8. Children's Privacy

    Our Site is intended for general audiences and is not directed at children under 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at (904) 621-7658 and we will promptly delete that information.

    9. Data Security

    We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These include HTTPS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure.

    10. Third-Party Links

    Our Site may contain links to third-party websites (e.g., Facebook, Google Maps). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be posted prominently on our Site.

    12. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your rights, contact us: